Terms of Service

These terms govern your use of OperatorFlo, a job-management app for contractors and home-service businesses. By creating an account or using the app, you agree to them.

Who we are

OperatorFlo is operated from Alberta, Canada. You can reach us at [email protected].

Your account

• You need an account to use OperatorFlo, and you must give accurate information when you create one.
• You are responsible for keeping your password secure and for activity that happens under your account.
• You must be at least 18 and able to enter a contract.
• One account is for one business. Don't share logins across separate businesses.

Subscriptions and billing

• OperatorFlo offers a free trial and a paid subscription billed monthly or annually. Current pricing is shown before you subscribe.
• Subscriptions renew automatically until cancelled. You can cancel any time and keep access until the end of the period you've paid for.
• Software subscriptions are managed on the OperatorFlo website and processed by Stripe.
• We may change pricing, but we'll tell you before it affects a renewal.

Your data belongs to you

The clients, quotes, jobs, invoices and files you put into OperatorFlo are yours. You can request deletion of your account in the app. Company business records and restricted recovery copies may need to be retained; see the privacy notice for details.

How we handle data is described in our Privacy Policy.

Your clients' information

When you add your customers' details to OperatorFlo, you're responsible for having the right to do so and for using that information lawfully — including any consent needed to email or message them. You're the one with the relationship; we just store it for you.

Acceptable use

Don't use OperatorFlo to send spam, break the law, infringe anyone's rights, attempt to breach or overload our systems, or resell the service as your own. We may suspend accounts that do.

Third-party services

OperatorFlo connects to services you choose to enable — Google Calendar for scheduling, Stripe for taking card payments, and email delivery for invoice reminders. Your use of those services is also governed by their own terms, and we aren't responsible for their availability or actions.

Payments you take from your customers

If you enable online card payments, Stripe processes them and pays out to your bank account. Processing and platform fees apply and are disclosed when you set up payments. Disputes, chargebacks and refunds with your customers are between you, your customer, and Stripe.

Availability

We work to keep OperatorFlo running, but we don't promise uninterrupted service. We may occasionally need downtime for maintenance, and features may change over time. Your device can retain work data during interruptions. An internet connection is required to load the phone app from a cold start and to synchronize changes.

Disclaimer and liability

OperatorFlo is provided "as is", without warranties of any kind to the extent the law allows. We aren't liable for indirect or consequential losses, including lost profits, lost business or lost data. Where liability can't be excluded, it is limited to the amount you paid us in the twelve months before the claim.

Some jurisdictions don't allow certain exclusions, so parts of this section may not apply to you.

Ending your access

You can stop using OperatorFlo and request account deletion from the app. We may suspend or close an account that breaks these terms, or if we stop offering the service — in which case we'll give reasonable notice and a chance to export your data.

Changes to these terms

If we change these terms we'll update the date at the top and, for anything significant, tell you in the app.

Governing law

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there.

Contact

Questions about these terms? Email [email protected].